Over-Promised and Under-Delivered

It is better to promise little and deliver more, instead of the other way round – this is a valuable lesson that we shouldn't have to learn – it should be painfully obvious. And yet, when we enter the 'real world' with infinite energy and little experience but enough ambition to conquer the world, we hastily agree to overly optimistic deadlines. Most often, we end up revising the same deadlines that seemed easily manageable a month ago, apologizing to the boss/client all the time, and putting in all-nighters and watching in desperation as two new bugs surface after one is fixed. Then we grow up, and learn to multiply both time and cost by a number much greater than 1.0 before estimating anything. We still miss deadlines… but we feel less stupid about them, and can charge more in some cases… but I digress…

What I wanted to say is, PTCL botched it.

PTCL announced that they will double the bandwidth on the 1st of March. They failed to deliver on that promise, the reason: "it's a weekend, our staff is not available, we will do it on monday".

The bandwidth was still not upgraded the next week – the reason: "We need to upgrade the ports from Islamabad, so it will happen in a single transaction for ALL the Pakistani users".

Yesterday (14th of March, half the month gone), I got an SMS from PTCL when I woke up at noon, telling me that my package has been upgraded to 512kbps 'according to my request' – so I turned on my machine, but the router was still showing 256kbps. After 4 hours, I called their helpline and asked them why had they sent me the SMS when I was still getting the same old speed? The lady (who sounded overwhelmed) asked me for my phone number, and then told me that my upgrade was in its final stage, I asked her how many stages do they have, she said "four". She said it should be complete "any time now", so I said thank you and hung up.

24 hours later (almost 9AM, 15th of March, 2008), I still have the same speed. After looking at the time and realizing that it is morning already, I just called their helpline again (yes, you can call this live blogging too) and told the PTCL rep that I was getting the same old speed despite their SMS – the girl at the other end took my number, checked her system and told me "Sir, our systems are still showing 256kbps". I swallowed the compulsory "No shit!" retort (I am beginning to understand why they prefer female customer relations employees), and asked her why, with their promise of 1st March, have they been unable to upgrade the bandwidth after two weeks. Her response: "Sir, we had till the 15th of March to upgrade. You can call in one hour and check again".

Now this is not right! I can see that they had to rush their price-cuts to meet the competition, and I realize that the 1st of the month is when most of the customers would consider switching, so PTCL had to try to retain that segment of their customer base by promising them the shiny new deal – but why did they have to promise the exact date if they were unsure that they could handle the upgrade workload, why the hell are they still considering 15th of March as their deadline (which is from PTA), and more importantly, why can't they apologize about it, as they have basically swindled me out of 653.50 Rs.

After the prescribed one hour wait, I called 1236 again – this time their support gal simplified it for me and told me in no uncertain terms that "Many customers have already had their account upgraded, yours will be done soon too, perhaps in a day or two. PTCL has promised the upgrades so you will get the upgrade soon". I asked the same 'why promise…' question, and she gave me the same 'please wait for a couple of days…' response.

I would have been perfectly okay with waiting for a few weeks while PTCL upgraded, but the above situation has converted me into an irked customer (note: not a completely 'unsatisfied' customer, their actual wares are good, even though their customer 'service' is lacking) when they could have used the chance to convert me into a super-satisfied customer. I can survive with my current 256kbps, but I hate being manipulated like this. PTCL should fire its marketing department and hire a few more techs – to get things done.

Time to sleep.

School Closed Due To Bomb Threats

My son will not go to school today, or tomorrow. When we discussed this in front of him today, he immediately said, "Coz there is a bomb".

The school administration have received specific bomb threats and have decided to keep the school closed for the next two days. Of course, the topic must have been discussed in front of him at school, which is how he knows 'there is a bomb'.

I don't see how closing the school for two days will help, they might as well close the school for two months, or better yet, two years. There have been threats before the elections, and I am sure there will be lots of threats in the future as well. 

I don't blame the school for being paranoid, as it is one of the better schools of Lahore, and so, a lot of my son's classfellows are sons and grandsons of active politicians and police officers. All I (or the other parents) can do is to blame our government, which, in turn, blames the usual suspects , who blame the USA and so on… I'm sure that if my son could, he would blame me for making him live in a country where kids become 'collateral damage', and have to sacrifice their lives and education for some one else's war.

Congratulations my terrorist 'brothers', you have succeeded.

Ferengi Rules of Acquisition

quarkI used to hate Ferengis when I was a kid, but after watching two seasons of Deep Space Nine on Youtube, my opinion has changed as I have rediscovered the very useful Ferengi Rules of Acquisition and actually started liking the quirky Quark. When you stop laughing/smirking after listening to a rule (from Quark’s mouth), you will probably realize that a lot of these rules actually give sound business advice. I think they increase in validity if you replace Ferengi with ‘Pakistani Politician’… so here is the (almost) complete list of the Ferengi Rules of Acquisition:

1. Once you have their money, you never give it back.
3. Never pay more for an acquisition than you have to.
6. Never allow family to stand in the way of opportunity.
7. Keep your ears open.
8. Small print leads to large risk.
9. Opportunity plus instinct equals profit.
10. Greed is eternal.
13. Anything worth doing is worth doing for money.
16. A deal is a deal…until a better one comes along.
17. A contract is a contract is a contract…but only between Ferengi.
18. A Ferengi without profit is no Ferengi at all.
19. Satisfaction is not guaranteed.
21. Never place friendship above profit.
22. A wise man can hear profit in the wind.
27. There’s nothing more dangerous than an honest businessman.
28. Whisper your way to success.
31. Never insult of a Ferengi’s mother…insult something he cares about instead.
33. It never hurts to suck up to the boss.
34. War is good for business.
35. Peace is good for business.
40. She can touch your lobes, but never your latinum.
41. Profit is its own reward.
44. Never confuse wisdom with luck.
47. Never trust a man wearing a better suit than your own.
48. The bigger the smile, the sharper the knife.
52. Never ask when you can take.
57. Good customers are as rare as latinum–treasure them.
58. There is no substitute for success.
59. Free advice is seldom cheap.
60. Keep your lies consistent.
62. The riskier the road, the greater the profit.
65. Win or lose, there’s always Hupyrian beetle snuff.
75. Home is where the heart is…but the stars are made of latinum.
76. Every once in a while, declare peace….it confuses the hell out of your enemies.
79. Beware of the Vulcan greed for knowledge.
82. The flimsier the product, the higher the price.
85. Never let the competition know what you’re thinking.
89. Ask not what your profits can do for you, but what you can do for your profits.
94. Females and finances don’t mix.
95. Expand…or die.
97. Enough…is never enough.
98. Every man has his price.
99. Trust is the biggest liability of all.
102. Nature decays, but latinum is forever.
103. Sleep can interfere…. [cut off]
104. Faith moves mountains…of inventory.
106. There is no honor in poverty.
109. Dignity and an empty sack…is worth the sack.
111. Treat people in your debt like family…exploit them.
112. Never have sex with the boss’s sister.
113. Always have sex with the boss.
121. Everything is for sale, even friendship.
123. Even a blind man can recognize the glow of latinum.
139. Wives serve, brothers inherit.
141. Only fools pay retail.
144. There’s nothing wrong with charity…as long as it winds up in your pocket.
162. Even in the worst of times, someone makes a profit.
177. Know your enemies…but do business with them always.
181. Not even dishonesty can tarnish the shine of profit.
189. Let others keep their reputation…you keep their latinum.
190. Hear all, trust nothing.
192. Never cheat a Klingon…unless you can get away with it.
194. It’s always good business to know your customers before they walk in the door.
202. The justification for profit is profit.
203. New customers are like razor-toothed greeworms. They can be succulent, but sometimes they bite back.
208. Sometimes the only thing more dangerous than a question is an answer.
211. Employees are the rungs on the ladder of success. Don’t hesitate to step on them.
214. Never begin a business negotiation on an empty stomach.
217. You can’t free a fish from water.
218. Always know what you’re buying.
223. Beware the man who doesn’t make time for oo-mox.
229. Latinum lasts longer than lust.
236. You can’t buy fate.
239. Never be afraid to mislabel a product.
242. More is good…all is better.
255. A wife is a luxury…a smart accountant a necessity.
261. A wealthy man can afford anything except a conscience.
263. Never allow doubt to tarnish your lust for latinum.
266. When in doubt, lie.
284. Deep down, everyone’s a Ferengi.
285. No good deed ever goes unpunished.

If you have more time to waste in trivial pursuit, here’s the wikipedia link.

Bomb Blasts in Lahore – Again

blow me downLast month, my son told us, “There was a bomb in our class”. There wasn’t, of course, just some kids in his class (who probably watch too much TV) acting out what they saw using their imaginations. I certainly didn’t want him to know what a fucked up world we live in so soon in his life.

I went to sleep at 6 in the morning and just woke up at 10. Three (perhaps 4) bombs have exploded in Lahore so far today – the TV says more are expected (I wonder how they knew that). Thanks for the wake-up call my terrorist brothers. Who needs peaceful sleep anyway.