Tag: ptcl

Wateen Spampaign on Pakistani Blogs

Sohaib Athar16 Comments

I can’t say that I’m disappointed with Wateen, as I don’t really care at all about that brand or whatever they sell, be it bandwidth, cell connection or water-balloons. I do have a serious problem though, when there is an intrusive attempt by corporations to use my belongings (this blog being one) or my surrounding to  sell their products – and Wateen did just that!

Today, around noon, I received a comment spam from Wateen advertising their broadband packages on a post that has nothing to do with broadband.

Exhibit A - Spam by Wateen
Exhibit A - Spam by Wateen

The spam was sent by a certain H. S. Kiani (probably a desi John Doe) from the IP 116.71.34.205, with the email waristerrorism@yahoo.com.

I whois’ed the IP to verify that it was official Wateen spam generated from their own servers (and not a negative marketing campaign by one of their competitors), before trying to call their tollfree number and asking them about a certain Mr. Kiani, and was amused to see that the IP belonged to PTCL.

Despite being a very satisfied PTCL customer, I sent an email to Mr. Kiani, showing my interest in their amazing offer, and I also added him up on Yahoo Messenger, but so far there has been no response from him. If he does reply (one can dream, no?) I intend to ask him a LOT of questions.

A quick look at my analytics plugin (Open Web Analytics) revealed that the visitor had hit the same post twelve times before submitting the spam.

Rasala Group Spam
Wateen Spam

In parallel, I was also asking my tweeple on Twitter if they had received the same spam today, and not surprising, many of them confirmed their blogs, or the blogs that they read, were targetted by Wateen today as well. Here are a few tweets from this noon, recording things as they were uncovered. The ones in italics are mine.

  • Nice! Wateen (or some Wateen rival) just sent some comment spam about their broadband on my blog, including their URL and phone #! about 2 hours ago from TwitterFox
  • Has anyone else from Pakistan received comment spam from Wateen about their 1mbps package today? about 1 hour ago from TwitterFox
  • UzEE @reallyvirtual Lol. Tell them you wont remove the comment if they give you 6 month subscription free. about 2 hours ago from mobile web in reply to ReallyVirtual
  • @uzee I’m emailing the guy who spammed me, and calling the Wateen # mentioned afterwards. Funny thing, they used PTCL IPs to spam! about 1 hour ago from TwitterFox in reply to UzEE
  • phpgurru @ReallyVirtual I also received wateen spam from the IP 116.71.34.205 40 minutes ago from TwitterFox in reply to ReallyVirtual
  • aqeeliz @ReallyVirtual Quite a few other Pakistani blogs I read have gotten comment spam about Wateen package. less than 5 seconds ago from web in reply to ReallyVirtual
  • harisn @aqeeliz @ReallyVirtual I also got that Wateen spam comment. Infact I still have it in my pending comments hehe 8 minutes ago from m.slandr.net in reply to aqeeliz

Shafiq from Shafiq.pk also shared that the text in the comment spam is the same as the one broadcast in Wateen’s radio ads, so this is a coordinated campaign. Aamir Atta pointed out this article by Bites85 on his blog propakistani.com that notices the recent rise in spampaigns by Wateen and other telcos very recently, so at least a few other bloggers have noticed as well.

This is the normally the point in the post where I start my rant, but it is almost my bedtime so I will not spread a lot of negativity, and instead, I will just ask a few questions and hope that the relevant people (read Mr. Kiani & Co.) will step up and answer them. What I really want to know is:

Wateen:

  • How could you possibly conceive a spampaign in the Pakistani Blogosphere and not worry one bit about it backfiring? Do you think the Pakistani bloggers are so naive that we will let your comments pass by unnoticed and let them stay on our blogs?
  • How can you support bloggers’ meetups all over Pakistan one month and spam the same bloggers the very next month?
  • I wrote down my email and blog URL on paper during LBM08 , which was supported by you. Did you take the URLs so that you may add me to your spam list? Did I opt-in? or are you spamming all the blogs aggregated on bloggers.pk ?
  • Do you think I will trust your brand in the future, after you abuse my contact information?
  • I was all praises for LBM08 and still think its effect as a catalyst was significant, despite whatever motivations you had as a supporter. Do you think that I’ll feel the same way the next time you support any event?

PTCL/PTA:

Bloggers:

  • Did you receive the same spam from Wateen this week? Care to share your  blog URL?

Enough questions. Time to sleep.

How I Got PTCL to Upgrade my Bandwidth

Sohaib Athar10 Comments

I, the good cop, mailed a long rant to the PTCL Broadband manager, Mr. Ali Raza Baloch, last week, after getting his email from the helpline.

He forwarded my complaint to a couple of relevant people, asking them to help me out, but that didn't happen.

Meanwhile, a friend, the bad cop, sent a written complaint to PTA – the PTA people wrote a letter to PTCL, and PTCL called my friend, and promised they will upgrade 'tomorrow' – which happened to be a local holiday, so 'tomorrow' never came.

Today, my friend went in person to the Broadband office, spent two hours there, met Ali Raza face-to-face and explained the situation to him. Ali Raza contacted his team, found out that my friend's upgrade was stuck in Islamabad somehow, and got the wheels in motion for him. My friend did manage to get my connection upgraded in the process though – so when I woke up today, I found my modem connected at 510kbps.

So, for anyone who is desperate to get the promised upgrade, you can be proactive and follow the same route instead of waiting for something that PTCL owes you but is reluctant to provide. I'm getting about an 80% throughput – 410kbps or so, which is good enough for jerk-free Youtube, and the upload speed of 300kbps is helping me save a lot of time as well. 20$ for 512kbps is still about 6 times more expensive than the 50$ for 6mbps that my American friends enjoy, but I hope we will get there eventually. Thank god for competition.

Over-Promised and Under-Delivered

Sohaib Athar3 Comments

It is better to promise little and deliver more, instead of the other way round – this is a valuable lesson that we shouldn't have to learn – it should be painfully obvious. And yet, when we enter the 'real world' with infinite energy and little experience but enough ambition to conquer the world, we hastily agree to overly optimistic deadlines. Most often, we end up revising the same deadlines that seemed easily manageable a month ago, apologizing to the boss/client all the time, and putting in all-nighters and watching in desperation as two new bugs surface after one is fixed. Then we grow up, and learn to multiply both time and cost by a number much greater than 1.0 before estimating anything. We still miss deadlines… but we feel less stupid about them, and can charge more in some cases… but I digress…

What I wanted to say is, PTCL botched it.

PTCL announced that they will double the bandwidth on the 1st of March. They failed to deliver on that promise, the reason: "it's a weekend, our staff is not available, we will do it on monday".

The bandwidth was still not upgraded the next week – the reason: "We need to upgrade the ports from Islamabad, so it will happen in a single transaction for ALL the Pakistani users".

Yesterday (14th of March, half the month gone), I got an SMS from PTCL when I woke up at noon, telling me that my package has been upgraded to 512kbps 'according to my request' – so I turned on my machine, but the router was still showing 256kbps. After 4 hours, I called their helpline and asked them why had they sent me the SMS when I was still getting the same old speed? The lady (who sounded overwhelmed) asked me for my phone number, and then told me that my upgrade was in its final stage, I asked her how many stages do they have, she said "four". She said it should be complete "any time now", so I said thank you and hung up.

24 hours later (almost 9AM, 15th of March, 2008), I still have the same speed. After looking at the time and realizing that it is morning already, I just called their helpline again (yes, you can call this live blogging too) and told the PTCL rep that I was getting the same old speed despite their SMS – the girl at the other end took my number, checked her system and told me "Sir, our systems are still showing 256kbps". I swallowed the compulsory "No shit!" retort (I am beginning to understand why they prefer female customer relations employees), and asked her why, with their promise of 1st March, have they been unable to upgrade the bandwidth after two weeks. Her response: "Sir, we had till the 15th of March to upgrade. You can call in one hour and check again".

Now this is not right! I can see that they had to rush their price-cuts to meet the competition, and I realize that the 1st of the month is when most of the customers would consider switching, so PTCL had to try to retain that segment of their customer base by promising them the shiny new deal – but why did they have to promise the exact date if they were unsure that they could handle the upgrade workload, why the hell are they still considering 15th of March as their deadline (which is from PTA), and more importantly, why can't they apologize about it, as they have basically swindled me out of 653.50 Rs.

After the prescribed one hour wait, I called 1236 again – this time their support gal simplified it for me and told me in no uncertain terms that "Many customers have already had their account upgraded, yours will be done soon too, perhaps in a day or two. PTCL has promised the upgrades so you will get the upgrade soon". I asked the same 'why promise…' question, and she gave me the same 'please wait for a couple of days…' response.

I would have been perfectly okay with waiting for a few weeks while PTCL upgraded, but the above situation has converted me into an irked customer (note: not a completely 'unsatisfied' customer, their actual wares are good, even though their customer 'service' is lacking) when they could have used the chance to convert me into a super-satisfied customer. I can survive with my current 256kbps, but I hate being manipulated like this. PTCL should fire its marketing department and hire a few more techs – to get things done.

Time to sleep.

PTCL Broadband Cuts Rates (or Doubles Bandwidth) And removes the download limit

Sohaib Athar15 Comments

I heard the (semi-verified) rumor that PTCL is doubling its bandwidth from tomorrow (1st March 2008). They will be dropping the 256k package, and bringing all costs 1 step down, so the new rates are going to be 512kbps for 1200Rs. and 2Mbps for 5000 Rs.! That is a step closer to the rates that should have been the last few years.

With the frequent bans (youtube last week, blogger/blogspot today), I can't see what we will do with all this extra bandwidth, but it is generous of PTCL nonetheless. Lets see if link.net knows how to limbo.

UPDATE: It is official now! [link] They are also removing the download limits.

PTCL Triple Play Project

ReallyVirtual13 Comments

LESCO, teamed with my local ISP (who gives bandwidth on LAN, and therefore, dies with every one hour power failure) finally made me bite the bullet and move to the PTCL Triple Play Project aka Broadband Pakistan today. The PTCL techs just left after installing the connection (in 10 minutes) and the speed tests so far are not bad at all.

PTCL speed

Contrary to my expectations, I have had a very smooth customer service experience till now. One of the few good things about Broadband Pakistan is that you can get it upgraded and downgraded for free with one phone call, and you will be charged according to your usage. They didn't give me a wifi modem though (they save them for the 1Mbps lines, discriminating 8@$tards!), but told me to call their office after 4-5 days and they will change the modem (I hope they are true to their words). Now I just need to test the one dozen UPSes lying around to find a working one and I'll be a bit less dependent on LESCO.